At Harpy Hats, we have gone to great lengths to ensure our products are the highest quality and we utilize an extensive testing process because we want you to be completely satisfied with your order. In the event that you are not satisfied, we've tried to make this return and exchange process as easy as possible.

Return Requirements:

• Items must be returned within 20 days of receipt.
• Items must be in their original packaging, with original tags and labels attached to be considered for a refund.
• Items should be packed in the original shipping box or a box large enough to fit the hat properly. Hats should not be returned in a padded mailer or other type of envelope. If the item is not packed properly the return process will be voided.
• Items found to be worn, stained, washed, damaged or otherwise altered will NOT be accepted for returns.
• Removal of tags and labels qualify the item as being worn.
• Once your return is initiated, a return shipping label will be processed and emailed to you for a charge of $12.00. This charge will be deducted from your return. The original shipping cost is non-refundable. Refunds will be issued in the original form of payment.
• Harpy Hats is not responsible for any item that is not received or returned in accordance with our return policy.
• Harpy Hats does not process exchanges. Please follow the return process for a refund and place a new order on harpyhats.com.
• For items that are damaged upon receipt of your order, please contact wingsout@harpyhats.com.
• We do not accept returns of Final Sale items. Final Sale items sent to Harpy Hats for returns will not be accepted and will be donated to charity.